SNAPPER SERVICES RESOURCE – Fare Collection Self-Assessment Guide
For Transport Authorities seeking to transform from a card-based ticketing system to an account-based system, the top two reasons given for the change are: to improve the customer experience and to reduce costs.
The development of a business case to support this change is therefore pivotal, especially when the change involves significant capital expenditure.
This paper seeks to simplify the business case process in three main sections:
- Benchmark your total cost of fare collection
- Assess your cost-to-serve
- Be ready to measure the impact of account-based ticketing.
Download your copy of the guide and a detailed calculator to uncover the efficiency of all your fare collection channels.