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RideBank™ is a digital ticketing service that allows passengers to pay for their travel via an account-based system that can be accessed from any online or mobile device.

RideBank™ is a cloud-based service for Public Transport Agencies that includes:

  • white-label apps for Android and iOS
  • account-based fare engine to guarantee best fare
  • self-service tools for administration, concession management and customer service
  • open API’s to support a range of tokens and technologies.

 

Ride and pay, your way

Public Transport Agencies benefit from the opportunity to reduce costs by shifting passengers away from high-cost service channels to digital channels, and by promoting self-service.

RideBank™ is also agnostic to existing infrastructure: it takes an existing smartcard and equipment and converts it into a cloud-based digital channel for passengers to ‘ride and pay, their way.’ Passengers can use any digital channel, including web and smartphone, to manage their transport account, view their balances, top up, view their transaction history, fix broken trips and manage conversations with customer care.

 

RideBank Digital Ticketing structure

Snapper's account-based ticketing app

The passenger experience

Snapper has designed the passenger experience to be simple and intuitive to fit in seamlessly with their everyday lives.

  1. The passenger registers for an account online or via the app (white-labelled for your brand).
  2. Any existing (or new) smartcard can be linked to that account, as well as any cards for dependants or family members.
  3. Once the card has been linked, the passenger must provide a payment source such as credit card, direct to bank account or cash (pre-pay and post-pay options available).
  4. Now the account is set up, the passenger has converted their smartcard to an identifier and is free to travel. The next time that smartcard is presented to a validator, it recognises the card is for an account and provides automatic authorisation for travel. The data transaction is sent to the back-office for fare-engine calculation and processing.
  5. Once a day the travel transactions for each passenger are aggregated and charged to the account. The passenger will receive a notification of the amount prior to billing, as well as a full breakdown of their transactions. Through the app they have the opportunity to query transactions, view their billing and change their payment source and notification details.
  6. With the smartcard converted to an account, the passenger can travel without the hassle of having to top up their card and they can access customer care via the app as well as self-serve features such as blocking and unblocking their own card if it is lost.

Cloud Based Ticketing

Your questions answered

Click here to read the answers to the most frequently asked questions about cloud-based ticketing.