Case Study: It’s in the doing
When Snapper launched in 2008, we operated a fare collection and micropayments system in Wellington. As we grew, we built a customer service interface for our call centre, brought a mobile reload app to market, and launched Australasia’s first mobile-on-the-go payments solution.
At industry events, we were often asked “Where did you buy that?” Our contemporaries seemed surprised that we had developed these solutions ourselves, with a tight-knit team comprising talented people from our partners and our in-house team. Could we offer this experience to others wanting similar systems? And would a pure technology solution be enough?
Our opportunity to answer these questions came in 2014 when we partnered with Vix Technology to build a mobile NFC reload solution for the National Transport Authority in Dublin. Read about our approach to the project and the outcome in this case study.